Payment Policy

Every order at Orbix Packaging is custom-built, so payment happens before production starts. This policy explains how we accept payments, when payments are required, and what customers should expect regarding invoices and billing.

Accepted Payment Methods

Orbix Packaging accepts multiple payment options to make ordering simple for customers worldwide.

Wire Transfers and Bank Transfers

Wire transfers are available for customers globally. Your invoice includes the required account details and payment instructions.

Customers are responsible for ensuring transfer details are entered correctly. Bank transfers are also a convenient option for avoiding card processing charges.

Card Processing Fee

Card and online payments include a 2.3% processing fee to cover transaction costs. This fee is displayed on your invoice before payment confirmation.

When Payment Is Due

Payment requirements depend on order value and project details.

• Orders under $5,000 require full advance payment before production begins.
• Orders above $5,000 may qualify for flexible payment arrangements.
• Final payment terms are confirmed before production starts.

Invoices and Billing Details

Every invoice issued by Orbix Packaging includes complete order information to help customers review details before payment.

• Product specifications.
• Order quantity.
• Complete pricing breakdown.
• Shipping method.
• Payment instructions and wire transfer details where applicable.

International Payments

Orbix Packaging can issue invoices in USD or another agreed currency depending on your location and preferred payment method.

Any currency conversion charges, intermediary bank fees, or international transaction costs applied by your financial institution are the customer's responsibility.

Orbix Packaging is not responsible for exchange rate differences or third-party banking fees.

After Payment Clears

Once payment has been confirmed, your order moves forward to the next production stage.

• Artwork proofing begins if not already completed.
• Final approval is collected before production.
• Production scheduling begins after payment confirmation and proof approval.

Disputes and Chargebacks

Because every order is custom manufactured according to customer specifications, chargebacks on completed production orders with approved proofs may be disputed.

If there is an issue with your order, invoice, or payment, contact our billing team first. Most concerns can be resolved faster through direct communication.

Late Payments

If payment is not received within the agreed timeframe, the following may occur:

• Production timelines may be delayed.
• Delivery schedules may change.
• Pricing or material availability may vary depending on project status.

Questions About Billing