Terms and Conditions
Agreement to Terms
Welcome to Orbix Packaging. These Terms and Conditions cover your use of this website and any custom packaging, printing, or design services you order through us. If you browse the site or place an order, you've accepted these terms, along with any guidelines posted for specific products.
Copyright
Every bit of text, every image, every layout and design file on this site belongs to Orbix Packaging and is protected under copyright law. You can't copy or republish any of it without written permission.
Your Artwork and Trademarks
Whatever you upload for your order — logos, photos, text, brand marks — it's your responsibility to make sure you own it or have permission to use it. This includes trademarks and any third-party content you did not create.
Placing an order confirms your artwork does not infringe on anyone's rights and authorizes Orbix Packaging to print and produce your packaging from the files provided.
Customer-Submitted Content
We do not check every upload for accuracy, so files, images, and specifications you provide remain your responsibility. We may remove content that violates these terms or applicable laws.
Orders placed under your account are your responsibility, whether placed by you or someone with account access. Submitting files grants Orbix Packaging permission to use and reproduce that content only for processing and fulfilling your order.
Design Files
Design files are provided at standard web resolution — 72 DPI. If you need higher-resolution files for another purpose, contact our support team for available options.
Submitting Your Own Artwork
Artwork should be supplied in CMYK format with a minimum resolution of 300 DPI. This ensures sharp printing results.
Color changes during RGB-to-CMYK conversion or blurry output caused by low-resolution artwork are the responsibility of the submitted file.
Proofing and Approval
Every order requires approval of the final artwork proof and specification sheet before production begins. Review all details carefully, including delivery dates, dimensions, materials, and artwork placement.
Once approval is provided, production will follow the approved specifications. Customers are responsible for checking spelling, layout, colors, and positioning before approval.
Screen proofs confirm layout and text placement but cannot guarantee exact color reproduction. For precise color matching, a physical hardcopy proof should be requested before production.
Lamination and finishing processes may slightly affect printed colors, and exact color retention cannot be guaranteed after finishing.
Materials
Standard paper and card stock used for printing are not considered food-grade unless specifically requested. If your project requires food-safe materials, this must be communicated in writing before production begins.
What We're Not Liable For
Orbix Packaging is not responsible for errors caused by customer-provided files, including:
- Incorrect graphics placement or font selections.
- Spelling, grammar, or punctuation mistakes in submitted artwork.
- Die cuts, folds, or slits matching approved specifications.
- Finished dimensions based on approved files.
Color Accuracy
We reproduce colors as closely as possible according to submitted artwork. Exact color matching is only guaranteed when a physical hardcopy proof is ordered before production.
Color reproduction is guaranteed within 90% accuracy of the approved proof. Minor differences between digital screens and printed products are normal in both offset and digital printing.
Indemnity
If any dispute, claim, or expense occurs because you violated these terms or submitted content that you did not have permission to use, you agree to cover Orbix Packaging for related legal costs and damages.
Cancelling an Order
Orders may be cancelled before shipment. Cancellation charges depend on the production stage:
| Production Stage | Cancellation Terms |
|---|---|
| Order Placed | $15 plus 5% of order total for processing and design fees. |
| Design / Prepress Stage | Minimum 20% deduction for completed design work. |
| Production Stage | Cancellation is not guaranteed and may include minimum 50% charges. |
| Shipped Order | Cannot be cancelled once shipped. |
Design service orders are non-refundable once placed.
Returns and Reprints
Because every order is custom manufactured, all sales are final. Refunds or credits are not provided except in cases where Orbix Packaging confirms a production error.
If a mistake occurs from our production process, we will provide a replacement reprint at no additional cost.
For damaged, defective, or missing items, customers must notify us within 3 business days of delivery. Claims submitted after this period cannot be processed.
- Return at least 99% of received quantity.
- Returns must be completed within 10 days of delivery.
- Written authorization is required before returning any items.
- Rush printing and expedited shipping fees are non-refundable.
Shipping and Delivery
Orbix Packaging provides different shipping options depending on urgency and project requirements.
| Shipping Tier | Timeline |
|---|---|
| Standard | Ships within 10–14 business days after proof approval. |
| Priority | Guaranteed shipment within 8 business days. |
| Express | Guaranteed shipment within 6 business days. |
All shipping options include free ground shipping within the 48 contiguous United States.
Approval after 11:00 AM EST may move the shipping schedule by one business day. Weather, carrier delays, customs, and circumstances outside our control may affect delivery timelines.
International customers are responsible for customs duties and import fees.
Holidays
Orbix Packaging observes major U.S. holidays including New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day.
Production and shipping schedules may shift around these dates. Customers should consider holiday closures when planning deadlines.
Damaged or Missing Items
Inspect your shipment immediately after delivery and compare the contents with your packing slip.
Any damage, shortage, or delivery issue must be reported to both the carrier and Orbix Packaging within 3 business days of delivery.
- Orbix Packaging is not responsible for shipping errors caused by third-party carriers.
- Trade printing standards allow a 5% overage or shortage in quantity.
- If an exact quantity is required, ordering approximately 10% above your target quantity is recommended.
- Additional shipping charges apply when a package must be resent because of an incorrect address provided by the customer.
Disclaimer of Warranty
This website, its content, and related services are provided on an "as-is" basis without warranties of any kind, whether expressed or implied.
Orbix Packaging does not guarantee uninterrupted website operation, error-free performance, or that all information will always remain accurate or complete.
Any third-party websites, links, or references provided through this website are offered for convenience only. Orbix Packaging does not control or guarantee external websites or their content.
Limitation of Liability
Orbix Packaging, including its officers, employees, suppliers, and partners, shall not be responsible for indirect, incidental, special, or consequential damages resulting from the use of this website, our products, or our services.
This includes, but is not limited to:
- Loss of data.
- Loss of profits or business opportunities.
- Service interruptions.
- Any damages caused by improper use of the website or products.
This limitation applies even if Orbix Packaging has been advised that such damages may occur.
Questions About These Terms
If you have questions about these Terms and Conditions, artwork requirements, production policies, or order procedures, contact our support team before placing your order. Our team will be happy to clarify any requirements and help you move forward with confidence.